Updated July 23, 2019
This page sets forth the terms and conditions under which JTB Travels Pvt Ltd., provides the information on this Website, as well as the terms and conditions governing your use of this site. The Users availing services from JTB Travels shall be a natural or legal person and deemed to have read, understood and expressly accepted the terms and conditions of the agreement, which alone shall govern the desired transaction or provision of such service by JTB Travels for all purposes, and shall be binding on the user. If you do not accept these terms and conditions, do not continue to use or access this site.
Use of Site
The content available on this website is intended to be a general information resource and is provided solely on “AS IS” and “AS AVAILABLE” basis without warranties of any kind. You should not construe the content on this website as a warranty or guarantee of the quality or availability of any travel package, plans, or advice. JTB Travels cannot be held responsible or liable as to the accuracy, correctness, reliability, timeliness, non-infringement, title, merchantability or fitness for any particular purpose of the contents of the Site. JTB Travels shall also not be liable for any damage or loss of any kind, howsoever caused as a result (direct or indirect) of the use of the Site, including but not limited to any damage or loss suffered as a result of reliance on the contents contained in or available from the Site.
This website is for your personal and non-commercial use. Accordingly, as a condition of using this website, you agree not to use this website or its contents or information for any commercial or non-personal purpose (direct or indirect). While you are welcome to view, use and download the itineraries and other related documents for your travel or services available on this website, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, content, or services obtained from this website. You also warrant to us that you will not use this website for any purpose that is unlawful or prohibited by these terms, conditions, and notices.
All content on this website is Copyright of JTB Travels. Except for your information, personal, non-commercial use as authorized above, you may not modify, reproduce or distribute the content, design or layout of this website or individual sections of the content, design or layout of this website without our express written permission.
When the lead Client books the tour, it shall be deemed and construed that all the persons undertaking the travel services have duly authorized the said Client to sign on their behalf. The requisition for booking by the lead Client shall mean acceptance in totality of the Terms and Conditions contained herein by the Client/s travelling.
Correct information of the contact details of the Client shall be provided at the time of booking. JTB Travels takes no responsibility for any claims arising out of non-receipt of information if the specified contact number is not reachable or does not belong to the Client.
Visa Application and Cancellation Due to Visa Rejection
Itinerary Accuracy / Changes
All payment will be collected subject to the Government of India (GOI) conditions and Reserve Bank of India (RBI) regulations. All clients will be required to provide their PAN details and Passport copies on booking for travel services outside India.
All services will be as per those specified / confirmed and paid for as per the invoices and service vouchers we raise on the Client. We do not warrant the validity, quality and pricing of the products and services offered at this website. If you avail any service which is not included in the tour package or get yourself upgraded, then the payment for the same will have to be cleared by you directly. Please note that, porterage, tips, gratuities, room service, laundry, excess baggage charge, a la carte meals, alcoholic beverages and soft drinks, paid toilets etc., are not included unless specifically mentioned as included
JTB Travels will take utmost care to select hotels which are convenient and comfortable. Most of the rooms will have private bath or shower. The hotels will be either be of those mentioned in the itinerary or of the similar category. We recommend 2 (two) persons in one room or if Client so desires 3rd person in the room, as usually the room is the same size and the bed for the 3rd person is often a rollaway cot put in a twin room for the night. All baggage and personal effects are at all times and under all circumstances your responsibility. JTB Travels will not be responsible or liable in case of loss of such items either from the hotel premises or during travel /sightseeing.
All the information pertaining to the hotel including the category of the hotel, images, room type, amenities and facilities available at the hotel are as per the information provided by the hotel to JTB Travels. This information is for reference only. Any discrepancy that may exist between the website pictures and actual settings of the hotel shall be raised by the User with the hotel directly, and shall be resolved between the User and hotel. JTB Travels will have no responsibility in that process of resolution, and shall not take any liability for such discrepancies. Any damages caused to the hotel rooms shall be borne and payable by you and the company will not be liable for the same. Company is not liable if there is sudden disruption/disorder of telephone, internet services, and other amenities while staying at the hotels. The company will also be not responsible for the facilities provided or not provided in the room/bathroom/hotel premises etc. by the Hotel or its staff. Rude or Unprofessional behaviour of hotel staff does not come under the direct purview of the company and the company will not be responsible for the same. Facilities like mini bar, pay television channels, telephone etc., are not complimentary and these facilities if used by the client have to be paid for by the Client directly to the Hotel and such charges are not included in the tour cost. The Client will have to abide by the check in /check out time of the hotel.
Any changes made directly by the hotel come under their direct purview and we will not be liable for any compensation due to this change
General check in time is usually 1400 hours and check out time is usually 1100 hours; early check-in and late check-out is subject to availability unless pre-paid and booked in advance
Airline and Baggage
If the air tickets are booked through JTB Travels, we shall not be liable to the Client or any person travelling with him for:
It is advisable to our Client to avoid carrying of valuables on the tour. However, if Client’s carry any valuables, we recommend that you use all available facilities to keep them secure during your tour.
It is advisable to our Client that you declare your valuables to the airline at the time of check-in and pay an additional charge, if any, as may be stipulated by the airline, to make your valuables secure with the airline. Client must go through the rules printed on the ticket/s as the same differs airline to airline.
Loss / Damage
JTB Travels as an organization is coordinating with various independent service providers for conducting the tour. The JTB Travels takes utmost precaution to ensure that the tour of the Client is comfortable. Also, Clients are updated from time to time through every possible and available medium of communication, in case of changes. Though, JTB Travels takes maximum care, neither we have control on the mode of transport like shipping, Airline, trains, coaches etc. nor on the hotels, restaurants or any other facilities.
JTB Travels shall be liable for any direct, indirect, punitive, incidental, special or consequential damages, and any other damages in any way connected with the use or performance of the Website or any other Sales Channel.
The Client or any person travelling with him cause any loss or damage either to his baggage or any documents irrespective of its confidentiality due to any foreseen or unforeseen circumstances while or during staying or travelling through service providers the JTB Travels is not responsible for any loss or damage and the Client’s shall have no claim against us.
Thus, we shall not be responsible for any kind of damage to the person or to the property because of these Service Providers.
If the tour or any part thereof cannot be conducted due to Force Majeure or Vis Majeure, the JTB Travels shall not be responsible to give any refund to Client. However JTB Travels reserves the right to determine the quantum of refund payable in case of cancellation or amendment of any Tour. Such refund would be based on the situation prevailing at the time of cancellation or amendment or what refund is given by the service provider to JTB Travels.
The decision of JTB Travels on the amount of refund shall be final.
There will be no refunds in case of visa rejections
It is clearly understood that there shall be no refund whatsoever if the Client does not or cannot utilize any of the services like hotels, sightseeing, rides, cruises, meals, entrance fees, optional tours etc., due to any reason whatsoever.
Scope of Activity
We are travel agents only. The role of the JTB Travels is that of an agent of the Client to secure proper services for the tour from the independent contractors and service providers such as the airlines, shipping company, hotels, coach, railway, etc. We do not control or operate any airline, neither do we own or control any shipping company, coach or coach company, railway, hotel, transport or any other facility or service mentioned. We take care in selecting all the ingredients in your holiday; but because we only select them and have no control in operating them, we cannot be responsible for any injury, death, loss or damage, which is caused by the act or default or omission of the management or employees of any hoteliers, airlines, shipping company, coach owner / coach operator, railway who are the JTB Travels independent contractors/ Service Providers arising outside our normal selection process
Privacy of Information / Conditions of Passage
We treat all the information furnished by you as confidential and will share only the necessary information with airline, hotels and other service providers who will provide the services to you during your tour. However we may be constrained to disclose the information furnished by you, if such disclosure is required by the law or by an order of a court or the rules, regulations or enquiry by any government / statutory agency having regulatory authority over the JTB Travels
Health and Insurance
It shall be the duty of the Client to inform the JTB Travels in case the Client has any medical condition that may affect his ability to enjoy and pursue fully the Tour Arrangements and wherein the interest of the Group or any member thereof is prejudicially affected. Pace of certain tours might not be suitable to individuals. Hence we suggest that individuals may choose tours as per their health conditions.
It is advisable that the passenger acquires adequate insurance cover to secure their life health and property
Any communication directed at the address or made through/on the contact details such as e-mail id, cell phone/telephone number/fax number of the Client as disclosed in the “Online Terms & Conditions” / “Booking Form” or made to the travel agent through whom the Client has made the bookings with the JTB Travels shall be deemed to have been communicated to and received by the Client. The JTB Travels shall not be responsible for any error on part of mode of communication or the Travel Agent in this regard.
Conditions of Travel
There is no Contract between the JTB Travels and the Client until the JTB Travels has received the initial deposit as stated in the clause regarding ‘payments’
The JTB Travels has the right at any time and for any reason:
The JTB Travels shall in no circumstances whatsoever be liable to the client for :
The tour is subject to RBI / GOI rules & regulations.
The tour cost will be paid in any of the following foreign currencies as appropriate, depending on the countries – EURO / USD / AUD / GBP / NZD / CHF / SGD out of your BTQ
Client hereby expressly consents and authorizes the JTB Travels to share his/her or his/her family/group information or data to any Suppliers for the purpose of providing services to the Client.
The JTB Travels shall not be held liable of any terms and conditions/services/tour or part thereof as above, if there is any prevention or delays caused beyond the reasonable control of the JTB Travels, which shall include acts of God, riots, wars, accidents, embargo, terror attacks, coup strike, natural calamities or requisition (acts of government), or delays/negligence/carelessness in the performance of the independent contractors. Any additional cost incurred by the JTB Travels, for the services provided to the Client, during the Force Majeure event, shall be paid by the Client
All dispute/complaints with respect to these terms and conditions and the tour and services shall be subject to the jurisdiction of Courts at Mumbai only
Upon signing the booking form/ online terms & conditions, these terms and conditions shall be binding on both the JTB Travels and the Client and shall become the only basis of relations between the parties and all previous communications in whatsoever form or mode, whether oral or otherwise, with respect to any term or conditions of the tour and services shall stand cancelled/revoked/terminated.
Product Terms and Conditions:
JTB Travels cannot assume responsibility for any additional cost or any fees relating to the issuance and / or cancellation of air tickets or other arrangements not done through the JTB Travels.
The above is a general cancellation policy and the same is subject to change depending on the travel date, the destination, the package and the services booked
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