JTB Travels Pvt Ltd – PRIVACY POLICY

Updated July 23, 2019

INTRODUCTION

JTB Travels Pvt Ltd (hereinafter referred to as “JTB Travels”, “we”, “us” or “our”) understands and respects the importance of privacy of its users (hereinafter referred as “Client” “You” or “Your”)

This Privacy Policy applies to the securing and processing of personal data by JTB Travels in connection with personal data provided by any Client, who has purchased or intends to purchase or inquiries about any product(s) or service(s) made by JTB Travels through any of JTB Travels’ interface channels including website.

By accessing or using the website or any other channel, the Client agrees with the term of the Privacy Policy and the contents herein. If you disagree with the Privacy Policy, please do not access or use our website or any other Channels.

This privacy policy does not apply to any third party website(s) and are requested to take note that information and privacy practices of JTB Travel’s business partners, advertisers, sponsors or other sites to which JTB Travels provides hyperlink(s), may be different from this privacy policy, hence, it is recommended that you review the privacy policy of any such third parties before you interact.

Your privacy is important to us and we recognize that the use and disclosure of personal data has important implications for us and for the users whose personal data we process.

PURPOSE OF THIS POLICY

We respect your need to understand how and why information is being collected, used, disclosed, transferred and stored. Thus we have developed this Privacy Policy to familiarize you with our practices. This Privacy policy sets out the way in which we process your information when you use our Website or other digital platforms in accordance with applicable data protection laws. It is important that you read this policy together with any other policies we may provide on specific occasions when we are collecting or processing your personal data, so that you are fully aware of how and why we are using your personal data. This policy supplements the other notices and is not intended to override them.

We value & respect the right to your privacy when accessing our website, and do put in best efforts to maintain the same

DISCLAIMER OF WARRANTIES AND LIABILITY

The contents of our website are provided on an “as is” basis without warranties of any kind. JTB Travels cannot be held responsible or liable –

  • As to the accuracy, correctness, reliability, correctness, timeliness, non-infringement, title, merchantability or fitness for any particular purpose of the contents of the website;
  • The contents available through our website or any functions associated therewith will be uninterrupted or error-free, or that defects will be corrected or that the website and the server is and will be free of all viruses and/or other harmful elements.
  • JTB Travels shall also not be liable for any damage or loss of any kind, howsoever caused as a result (direct or indirect) of the use of our website including but not limited to any damage or loss suffered as a result of reliance on the contents contained in or available from the website.

INTELLECTUAL PROPERTY RIGHTS (IPR)

Our products, our ideas and concepts, our logo, our Brand Name “JTB Travels” are exclusively and predominantly developed by us. You agree that you will not use or display any registered IPR without the prior written consent being obtained from JTB Travels. Any person who attempts to infringe Intellectual Property Rights vested upon us shall face legal consequences.

PERSONAL DATA / INFORMATION YOU PROVIDE

When you visit our website, we may ask you for some personal information, to enable us to provide you the information or details you have requested. The website may also include certain features that allow you to communicate with us by electronic means, such as email. You are responsible if you choose to use these communication features to provide personal identification information to us (such as by including your name and/or address in the body of an e-mail message).

When you provide us with any personal identification information, we take it that you are affirming that you are knowingly and voluntarily providing us the information.

We may collect your personal data when we directly interact with you:

  • When you make an enquiry or quotation request or make a reservation or purchase from our ‘Website’ online channel or through our customer service team – by email(s), letter(s), fax, on the phone or in physical store.
  • When you register with us, subscribe to our newsletter.

USE OF YOUR PERSONAL DATA / INFORMATION

We will only process (i.e. use) your personal data when the law allows us to, that is, when we have a legal basis for processing. We generally use the information to establish and enhance our relationship with our users for the following purposes:

We may use your personal data when available with us to ease your booking process. This information may include all the data provided by you earlier i.e. contact data. We may also use the information of travelers list as available in or linked with your account. This information is presented to the Client at the time of making a booking to enable you to complete your bookings expeditiously.

We may also use your Personal data for several reasons including but not limited to:

  • keep you informed of the transaction status
  • send booking confirmations either via SMS or Whatsapp or any other messaging service
  • send any updates or changes to your booking(s)
  • allow our customer service to contact you, if necessary
  • confirm your reservations with respective service providers
  • customize the content of our website
  • request for reviews of products or services or any other improvements
  • send verification message(s) or email(s)
  • validate/authenticate your account and to prevent any misuse or abuse
  • send you important notices and communications regarding our products and services availed or changes to the terms and conditions and/or policies
  • contact you on your birthday/anniversary to offer a special gift or offer
  • send you payment reminders and/or travel vouchers
  • Emailers to keep you updated on our products & services.

SHARING OF YOUR PERSONAL DATA/INFORMATION

We may share your personal data, if only necessary, within our branch offices or with the end service providers like airlines, hotels, transporters and suppliers who may be fulfilling your booking requirements.  Please keep in mind while making a booking with JTB Travels you authorize us and consent to share your information with the service providers.  It is important to also keep in mind that JTB Travels will not authorize the service providers to use your information for any other purpose except for fulfilling their part of the service to you which has been booked through JTB.

JTB does not sell or rent your personal data to any third parties, except for sharing the data,

if only necessary with the service providers mentioned above, for your booking.

JTB only if necessary may disclose your personal data to:

  • any person or entity to whom we are required to make such disclosure by any court of competent jurisdiction or by any governmental, taxation or other regulatory authority, law enforcement agency or similar body;
  • our professional advisers or consultants, including lawyers, bankers, auditors, accountants and insurers providing consultancy, legal, banking, audit, accounting or insurance services to us; and
  • service-providers who provide information technology and system administration services to us.

We may use your personal information for Marketing Promotions, Research and other programs .

  • As a registered user, you will receive our latest product and service announcements, offers, promotions and event updates. If you wish to unsubscribe, you can choose to do so.
  • We may also use the personal data to improve our product offering, develop and deliver products, services, content and advertising. Personal data may also be used internally for research, analysis and auditing.
  • JTB Travels may from time to time launch promotions to give its Clients an opportunity to win great travel and travel related prizes. During such activity the personal information collected by us may include contact information and survey questions. We will use such information to notify contest winners and survey information to develop promotions and product improvements.
  • JTB Travels may launch travel referral or reward programs from time to time by way of which users would win travel related rewards or other rewards. We may use your personal information to enroll you in the rewards program. Depending on the reward program, each time you win a reward, JTB Travels may share your personal information with a third party that will be responsible from fulfilling the reward to you. You may however choose to option out of such reward program if you choose to do so. Here too while rewarding any user we at times may verify information of customers on selective basis for various purposes such as fraud protection or any other purpose.
  • Our online access may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share your personal data. We do not control these third-party websites and shall not be held liable / responsible for their privacy policy. We advise you to read the privacy policy of every website you visit.

YOUR RIGHT TO PROTECT YOUR PERSONAL DATA/INFORMATION

Under certain circumstances, you have rights under applicable data protection laws in relation to your personal data. It is our policy to respect your rights and we will act promptly and in accordance with any applicable law, rule or regulation relating to the processing of your personal data.

 You have a right to have any inaccurate or incomplete personal data rectified. If we have disclosed the relevant personal data to any of our service providers for your bookings, we will take reasonable steps to inform them of the rectification where possible.

You can also protect your information if you take reasonable measures to protect the same, such as but not limited to –

  1. choose strong passwords and change them regularly
  2. at all times ensure that your booking references and passwords are kept confidential and ensure that you do not share them with anyone else;
  3. do not use your same password for multiple accounts
  4. if you are a registered user then you must ensure that you log out after each session;
  5. in case you suspect that your password or booking reference has been compromised or if someone may have accessed your account, then you must immediately inform us;
  6. Keep your devices protected by ensuring that you’re using the latest version of your operating system and have suitable anti-virus software, if applicable; and
  7. stay away from any and all fraudulent emails.

DATA PROTECTION AND SECURITY

Information transmitted via the internet is never completely secure and we cannot guarantee the security of your transmitted data therefore any transmission done via the internet is at your own risk. Website has stringent security measures in place to protect the loss, misuse, and alteration of the information, and appropriate security measures and certifications are in place to protect your personal data.  All information you provide to us is stored on our secure servers. While no system is full-proof, including ours, we will do our best to ensure your data remains safe with us. In no circumstance, will JTB Travels be held responsible for any loss of Your personal information due to malicious attempts of unlawful interception of Your personal data or private communications by a third party. By browsing the website or making a booking/purchase you agree with such limitation and exposure.

Certain parts of the website are accessible only after you sign-in. Passwords provided by us or chosen by you to sign-in must be kept confidential. We ask you not to share a password with anyone. You may withdraw your consent to submit any or all Personal Information. In case, you choose to do so then your access to the Website may be limited and/or we might not be able to provide the services to you.

THIRD PARTY ADVERTISEMENTS

Please note that third parties do advertise on our website.  We do not share any of your personal information with these third party. These advertisers may seek to use cookies and pixel tags to track Session Data about the ads you have seen and types of things in which you appear interested. These advertisers may also use combined information about your visits to our website and other sites in order to provide advertisements about related goods and services that may be of interest to you.

When you click on one of these advertisers’ links, you are leaving our website and entering another site. We are not responsible for such third party’s sites. You should carefully review the privacy statements of any other site you visit, because those privacy statements will apply to your visit to that site, and may be very different from our policy.

TERMINATION

These Terms and Conditions remain in effect for all use made of this website unless specifically terminated by JTB Travels.  JTB Travels may amend or terminate these Terms and Conditions at any time for any reason, with or without notice. Upon termination, you must destroy all materials obtained from this website and all copies made thereof.

MISCELLANEOUS

These Terms and Conditions shall be governed by and construed in accordance with Law of India, regardless of where the user is based. You agree that any action at law or in equity arising out of or relating to these Terms and Conditions shall be filed only in the courts at Mumbai, and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action. If any provision of these Terms and Conditions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions. JTB Travels can revise these Terms and Conditions at any time by updating this posting.

CHANGES TO THIS PRIVACY POLICY

This Privacy Policy is effective as of July 23, 2019. We reserve the right to update or change this Policy at any time, and we will provide you with the updated policy when we make any substantial updates at the earliest by providing a prominent notice of change on our Website. You should check the policy periodically. Your continued use of our Website after we post any modifications to the policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified notice. If we make any changes that will affect personal information we have already collected from you, we will make reasonable efforts to notify you of the changes and to give you the opportunity to amend or cancel your registration.

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